Last updated: June 25, 2026

THE CUSTOMER ACKNOWLEDGES HAVING READ AND UNCONDITIONALLY ACCEPTED THIS RETURN POLICY BEFORE ANY PURCHASE ON THE WEBSITE WWW.DARKANDDAZZLING.FR.

In accordance with articles L221-18 et seq. of the French Consumer Code, the Buyer has 14 days after receipt of the product to exercise their right of withdrawal, without justification. 

Returns are entirely at the customer's expense (shipping costs and any customs fees).

1. Return Conditions

To initiate a return, the Buyer must contact customer service via the return form or at: hello@darkanddazzling.fr stating their order number.

Returned products must be:

• undamaged,
• unworn,
• unwashed,
• and accompanied by their original packaging and accessories/tags still attached, intact and in good condition.
  

Any item not meeting these conditions cannot be refunded. This ensures that the item can be offered to another customer in the same pristine condition as it was received by the first buyer. To guarantee a reassuring, fair, and transparent experience for everyone, a video is made before sending each order and upon receipt of each return.

Returns must be sent to the following address: 94 rue des rabats, 92160 Antony, France. No returns will be accepted at a pickup point or at any other address.

2. Refunds

• Once the return is validated (after receipt of the package by our services), the refund will be processed within a maximum of 14 days.
  
• The refund will be made to the original payment method used during the purchase.
  

3. Products excluded from returns

For reasons of hygiene or personalization, some products may be excluded from returns (worn jewelry, personalized items, etc.). This information will be specified on the relevant product page.

4. Packages not collected at pickup points

If the customer chooses delivery to a pickup point and does not collect their package within the time limit set by the carrier, it will be automatically returned to us.

In this case, the order will be considered refused by the customer.

The refund will be issued upon receipt of the package, up to the order amount minus the return costs charged by the carrier.

A new shipment may be offered, subject to the customer's prior payment of reshipment costs and the shortfall after deduction of return costs.